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FAQ – ACCOUNT MANAGEMENT

Add payment card/-s

When you are making a purchase you add the card in the payment step.

There, you can also tap on “New card” to add another one when you make a new purchase.

How do I change my display currency?

To change the display currency, go to ‘Profile’ and select ‘Display currency’ in the settings menu. Changing the display currency will also change the settlement currency.

How do I close my account?

If you would like to close your account just contact our Customer Support directly through the in-app chat.

Please keep in mind that we are obligated to retain your data for 5 years to comply with regulatory requirements, such as anti-money laundering laws. This includes your personal information as well as any transactions that you may have done.

How do I edit my personal details?

To change your personal details, go to ‘Profile’ in the app and select ‘Account information’.

From there you can change the following information:

  • Your email
  • Your phone number
  • Your address
How do I switch between Passcode, Face-ID, and Touch-ID?

When you sign in on the App, go to ‘Profile’ and then ‘Security’. There you can choose whichever option you want under ‘App lock’.

If an option is not avaialbe to you, there could be several reasons:

  • Your device does not support FaceID or TouchID
  • You have not activated FaceID or TouchID in your phone settings
  • Your device is not offering a biometric that is considered secure enough
How do I verify my email?

You can verify your email address by tapping the link in the email we sent you. Your email address will be verified instantly.

Remember to check your spam inbox, just in case you didn’t receive the verification link.

How do I verify my phone number?

Verify your phone number by entering the code from SMS we sent to you. Your phone number will be verified instantly.

It can take up to 30 seconds until you receive the SMS with the code. If you didn’t receive the sms, tap ‘Resend code’ in the app.

I forgot my passcode – what should I do?

If you forgot your passcode, you will not be able to unlock the app.

To reset your code, do the following:

  • Tap ‘Forgot your passcode?’
  • Login with to your account again using eID
  • Select a new passcode
Where can I see/find the exchange rates?

Currently, we do not have the option to see the exchange rates. However, we can recommend https://coinranking.com/ for the exchange rates. Please just remember that we have our own fees, which you can read about under the App Support section.

Where do I find my wallet address/QR code?

Tap on the currency wallet it concerns. On the top right corner, you will see the QR code. Tap on it to see the address and the QR code. The address can be copied and shared as well.

Why is my account locked/closed?

We may close accounts in exceptional circumstances such as if our terms and conditions have been broken in a serious or persistent way.

Unfortunately, we cannot provide the account user with more specific information regarding the closure of the account. A decision to close an account is final and no additional measures can be taken to prevent us from executing the decision.