PRICING AND FEES

QB APP

QB offers a Hosted Cryptocurrency Wallet Service free of charge. This means that the QB App is free to download and create an account with and we will store your cryptocurrency at no cost to you.

In addition to sending or receiving cryptocurrency through QB, customers can (1) purchase cryptocurrency, or (2) exchange one type of cryptocurrency into another type of cryptocurrency.

When you request a cryptocurrency transaction, QB will fill your order through QB’s partnered exchanges. QB establishes the exchange rate for cryptocurrency transactions (“Consumer Exchange Rate”) by adding a margin (the “Spread”), to the average price calculated by comparing prices on partnered exchanges. The price you pay is locked in at the time of the order settlement.

QB may also charge a separate fee, in addition to the spread, that is a variable percentage of the transaction, (“QB Fee”), as further described below in the section entitled Crypto Buy/Sell Transactions.

We will always notify you of all QB Fees and any other service fees that apply to each transaction immediately before you confirm each transaction and in the receipt we issue to you immediately after each transaction has been processed.

We reserves the right to reject a transaction if:

• We are unable to fill a corresponding order due to changes in the market price of a cryptocurrency,
• An order exceeding the maximum order size on QB, or
• An order timing out due to slow server response time.

In rare circumstances, the exchange rate may not be available due to outages or scheduled maintenance. In order to provide you with uninterrupted services at such time, we may derive market pricing data from unaffiliated currency exchanges.

Crypto Buy/Sell Transactions

QB charges a QB Fee for each buy/sell transaction, as set forth below: 

• Zero-fee on buy/sell transactions totalling €500 in volume. Each buy/sell order contributes to your total volume, you can either make several orders or a single order of €500 without fees.  
• Once exceeding a total volume of €500 we will apply a variable fee of 1,49% for each transaction. Maximum fee charged per transaction is €45

QB also charges a spread of about one (1) percent for cryptocurrency purchases and sales. However, the actual spread may be higher or lower due to market fluctuations in the price of cryptocurrency between the time we quote a price and the time when the order executes.

Crypto Send/Receive Transactions

• Send internal: QB does not charge a QB Fee for sending cryptocurrency from one QB wallet to another QB wallet (i.e. transfers between QB users).
• Receive: QB does not charge a QB Fee for receiving most of cryptocurrencies from a third party wallet  (i.e. crypto sent to you from another Cryptocurrency Wallet Service). However, we do have a deposit fee for ETH, you can read more here (FAQ: “What is the ETH deposit fee?”).
• Send external: QB does not charge a QB Fee for sending cryptocurrency to a third party wallet, however you will pay a Network Transaction Fee. QB incurs and pays the Network Transaction Fee, such as miner’s fees, for any transaction sent on the blockchain from a QB wallet to a third party wallet. For these transactions QB will charge you the network fee based on our estimate of the network transaction fee that we anticipate paying for each transaction. In certain circumstances, the fee that QB pays may differ from that estimate. All fees we charge you will be disclosed at the time of your transaction.
• Crypto Exchange: With a cryptocurrency exchange, you can accomplish in a single transaction what would otherwise require two separate transactions. For example, you can directly convert Bitcoin to Litecoin.

QB charges a spread margin of up to two (2) percent for a cryptocurrency exchange. The actual spread margin charged varies due to market fluctuations in the price of cryptocurrency between the time we quote a price and the time when the order executes. 

QB does not charge a separate QB Fee for cryptocurrency exchanges.

QB Pay

Currently QB does not charge any service fee if you use the QB App with the merchant, if the merchant has implemented QB Pay. If the merchant or third party charges a service fee this will be displayed to you.